Terms and Conditions


The “Terms and conditions” is the document that explains the terms and conditions of our service when you use our service through our website and App. When you register and use our service you must be agreed to bound by the terms and conditions of NAMASTE Express. You do not have a standing arrangement to make transactions. We reserve all the rights to whether permit or not any transaction you have made. By accepting our terms and conditions you will be legally bound by Namaste Express terms and conditions.

In these Terms and Conditions, the terms “NAMASTE EXPRESS”, 'we', 'us', 'our' refers to SHAH & BROTHERS PTY LTD, its employees, directors, affiliates and assigns. NAMASTE EXPRESS is trading business name of Shah & Brothers Pty Ltd, which is registered in Australia with (ABN 600292804 ). Its corporate office address is 17 Morgan Ct, Glenroy vic 3046, Australia. The terms "you" and "your" refer to users of the Service, as Senders, Recipients, other users or visitors to the website and Application.

These Terms and Conditions are effective from the date on which you first access, register or use the Service. Terms and conditions may change time to time, but it is only applicable when you use our service, if you use the service before the change has been made that won’t be applicable for you. Any changes to these Terms and Conditions will be communicated to you. To continue to use the service after the amendment of the new Terms and conditions, you need to accept the changes.

The Service is to send money to family and friends, who you know well. This is not the service to send money to third parties such as sellers of the goods and so on.


“Website” and application on ios and android name NAMASTE Express and website namasteexpress.com.au respectively, where you can register and request a money transfer order.

“System” refers to the website and app of Namaste Express and integrated software of partner banks in Nepal.

“Registration” refers to the account creation of the customer in our portal, where you need to update your personal details.

“Payment method” refers to the way you wish to transfer the money in our account. You can choose the method of payment as we have bank transfer, PAY ID/OSKO and POLI. We don’t receive any cash deposit in our bank account. If you deposit cash in our account, We will refund your amount with a 10% total cash deposit charge and it might take up to 5-7 business days to receive in your accounts.

"Transaction" refers to the money transfer request you made through the website.

"Transaction Amount” refers to the amount of money or the value that the Sender wishes to send to the receiver , excluding any applicable Service Fee and prior to any foreign exchange conversion.

"Transaction History" refers to the record of your Transactions on our website and app which you may access using your email and password registration details.

“Sender” refers who use the service to send the money

“Recipient” refers who receives the money in Nepal

"Service Provider" means a local bank, money exchange house, or other third party service providers.

“Purpose of transfer” refers to the reason you wish to send money to the recipient.

“Real time payment” refers to instant payment to the beneficiary or beneficiary account.

“Service Charge” refers to the charge you need to pay against using our service.

“Exchange rate” refers to current exchange rate that published on our website and app as per international standard

“KYC” refers to knowing your customer, which means personal details you provide to us while registering to use our service.

“Profile” refers to your registered account with us.

“Rewards and benefits” refers to our various kinds of offers and schemes we bring in on different occasions.

“Referer” refers to our existing customers who can refer their family and friends to use our service.

“Referee” refers to a new customer who used our service in reference to existing customers. In return both will be awarded with some kind of rewards. Rewards may vary time to time

“Promo code” refers to different kinds of code we use for promotion with some benefits and fixed validation period.

“Delivery method” refers to the payment mode in Nepal to your beneficiary. We provide different ways of delivery method (bank deposit and Cash-Pickup etc ).

Bank deposit- this method refers to the direct credit system to your beneficiary bank account in Nepal.

Cash Pickup- Your recipient can receive cash in Nepal from our 10000+ paying agents. Your receivers should go to agents with valid ID and control number provided by Namaste Express. Information about agents can be found on our website.

“Delivery time” refers to the time that your beneficiary receives the money in Nepal. Delivery time mentioned in our website and app is “average standard time” it might vary due to various reasons.

3. Rights and Responsibilities

By accepting terms and conditions, you agreed on following terms and conditions;

You agreed that

4. Intellectual Property Rights

The Namaste Express Website and the Namaste Express Service, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks, and service marks) are owned by us, our affiliates, or third parties. All right, title, and interest in and to the Namaste Express Website and the Service shall remain our property and/or the property of such other third parties.